• Refund & Cancellation Policy


    Cancellation Charges:

    Chauffeur Drive vehicles –
    For Economy/Executive cars:
    a ) Cancellation made more than 3 hours before the duty reporting time: Nil.
    b) Cancellation within 3 hours before dispatch or no show once the car has left garage:  Half day (4hr/40kms).

    For Luxury, Royale, Vans and Coaches:
    a) Cancellation made more than 48 hours before the duty reporting time: Nil.
    b) Cancellation charges up to 48 hours before dispatch or no show once the car has left our garage: Full Day (8hr/80kms).

    For Chauffeur Drive Bookings –
    a) Zero cancellation fee if the booking is cancelled before 24 hours.
    b) If booking is cancelled within 24 hours, 30% of  the total fare will be charged.
    c) In case of No show, 50% of the total fare will be charged.

    Refund Policy
    Refund will be made within 8 working hours or next business day after cancellation upon payment as per the cancellation policy.

    You can cancel your booking through website, app or support team. Cancellation charges will be applicable as per cancellation policy which is as follows:-
    i. Cancellation made more than 24 hours before the booking start time, no cancellation charge will
       be applicable.
    ii. Cancellation made less than 24 hours before the booking’s start time/ No show: 50% of the
       base fare or 1 day Rental or 12 hour rent (whichever is higher) will be charged as cancellation
       fees.

    Corporate Address
    ECO (S) Mobility & Hospitality Pvt. Ltd 
    238, Second Floor,
    Okhla Industrial Estate.
    Phase – 3. New Delhi – 110020

    Email Address
    europcarindia@ecorentacar.com

    Phone Number
    8448765118

    Billing and Shipping
    europcarindia@ecorentacar.com

    NOTE:- Rates are subject to availability of the vehicle & duration of the rental. Rates quotations are sent privately to customer’s email address.